Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Bedding returns: We can only accept goods that have not been opened or used - we define opened as out of its original folded condition, with tags removed,  please respectfully do not open and place items on the bed even for short periods of time to check colours. Our parcels are wrapped to allow ample fabric for colour checking.

To start a return, you can contact us at hello@lovemilo.com.au. If your return is accepted,then ship to the below address. All returning parcels must include your order and contact details so we can contact you when it arrives.

Love Milo is not liable for any lost parcels containing returns. Please ensure you return your item to us via a tracked shipping option so you can track it's progress.Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@lovemilo.com.au.

Return Address:

3/16 Commercial Drive, Caboolture,  Queensland, 4510

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please note that for health reasons, we cannot accept any pillows, mattress toppers or quilts (all classed as 'white goods') once they have been purchased so please choose carefully!

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please note that we do not hold exchange or replacement stock whilst waiting for a return parcel to arrive. As a result, items can sell out whilst your items are in transit. If this is the case for your return, check with our team to see when those items will be back in stock. Please note that the original shipping costs that we cover to send your items to you will be deducted from this on all Australian orders, this will vary depending on the goods that were shipped,you're welcome to ask us prior to your return as to what this cost will be.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. (Please note: As all orders are paid in Australian Dollars, all refunds are processed in Australian Dollars)